Privacy Policy
Last Updated: June 2026
1. Introduction
Northampton Supported Accommodation (NSA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information you provide directly to us, such as:
- Name, email address, and phone number
- Referral and application information
- Support needs and medical history
- Funding information
- Contact form submissions
3. How We Use Your Information
We use the information we collect to:
- Process referrals and applications
- Provide support services
- Communicate with you about your referral or inquiry
- Improve our services
- Comply with legal obligations
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Request data portability
- Object to processing
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain information for 7 years after the end of your tenancy or referral.
7. Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Support agencies and referrers (with your consent)
- Healthcare providers (as needed for your care)
- Legal authorities (when required by law)
8. Cookies
Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@bsa.co.uk
Phone: 0800 0786 666
Address: Northampton, UK
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.